Lender Bureaucracy Continues to Slow Mortgage Loan Modifications Under Obama Housing Plan
Despite the best efforts of homeowners and government agencies, loan modification efforts are failing at major lenders, USA Today reported June 19. The newspaper said homeowners who call their lenders for help are facing unreturned phone calls, bureaucratic mistakes and denials for no apparent reason, the newspaper said. This delays loan modifications for months -- and meanwhile, lenders continue with foreclosures, forcing people out of their homes despite their efforts to handle the situation responsibly. As a result, the paper said, lenders have foreclosed on more than 1 million homes since the Obama Administration's Making Home Affordable plan was launched, while the plan has modified just over 190,000 loans.
The article tells the story of Woodland Hills homeowners Robin and Craig Doyle, who have been trying for a loan modification through the program since February of this year. Robin Doyle sent her lender, Chase, a 200-page file supporting their application, only to be told a month later to redo it because it had become outdated. In later interactions, the lender told her that her file had been closed by mistake, and that she needed to include information on her homeowners' association fee -- a fee that doesn't exist. After USA Today called, Chase told the Doyles to resubmit paperwork for a fifth time -- then told them they don't qualify for Making Home Affordable because of the size of their loan.
We're surprised to see USA Today suggesting that this problem is limited to people participating in Making Home Affordable. As Riverside County loan modification attorneys, we can testify that we've heard from many borrowers who have been ignored or jerked around by their lenders, including those who aren't using the Obama plan as well as those who are. The trouble is not Making Home Affordable so much as it is the bureaucracy inside the lenders -- who are overwhelmed by demand, reluctant to lose profits and sometimes beholden to investors in securitized mortgages. Red tape may be a fact of life, but when people's homes, savings and credit ratings are threatened -- and the delays are hurting the housing market, as suggested in the article -- lenders need to step up.